Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.  Personal checks are also accepted but will be held for 10 days for check to clear.

Shipping Time. The shipping time to ship merchandise varies, depending on the shipment's location and time of year.  Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped by Ground Service where possible, and some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. We are not responsible for damages from the freight carrier.  Damaged shipments from handling must be claimed with the freight carrier. If any cartons are damaged or missing, please be sure to note this on the freight bill. If you notice damage after the driver has gone, keep all the packing, call the freight carrier to return and inspect the damage, and file a claim right away.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without contacting us first and receive instructions. If an item is to be returned to us due to a manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. For any returned merchandise, approval must be secured first from our return department. You have 30 days from the ship date to receive refunds. Your refund request must be emailed to support@comfortercozy.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. All products that are being returned must have an RA# issued before returned.

If you received a different product than you initially ordered, the item must be returned with the following:

·  All original contents (product, instructions, manuals, etc.).

·  Original packaging.

·  Original receipt or invoice.

Once our return department authorizes a return, you should:

1. Return the item to the address given to you by our return department.
2. The Return Authorization Number is to be clearly written on the box or package.
3. Keep your shipping records for proof of shipment in case of loss of the returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or returns with a value of over $100.00 should be insured. We are not held liable for return merchandise that does not reach our return department.

We can only refund shipping costs if the return is a result of our error. You are responsible for all freight charges on shipments that are returned or refused with no fault on our part. We are not responsible for incidental or consequential losses or damages due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.